The Case for Customer Self-Help Billing and Portal
Increasingly “self – help” options are a prerequisite for good customer service. But they can also deliver significant savings and better insight.
Customers typically seek out companies that are easy to do business with. Expectations around better customer service now extend into the post sales relationship. Savvy businesses recognise that a great billing and payment experience will not only be a source of customer satisfaction and competitive advantage but will also reduce the cost to serve and accelerate cash flow.