What is FRM - Financial Relationship Management?

Financial Relationship Management – FRM brings to the back-office what CRM has brought to the front-office.

A lot of focus and investment has gone into automating sales, marketing and fulfilment, but little has changed in the way businesses bill and collect payment.

FRM automates most of the workflow and communications associated with bill presentment, payment, collection reminders, disputes and reconciliation, not only reducing costs and debtor days, but also improving the end customer experience.

FRM Diagram

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