Self-help Client Portal
Wouldn’t it be great if all your clients could access all their accounts on-line any time via your web-site? What if they could be re-directed automatically to a secure Client Portal from any electronic invoice or email reminder they receive from you? And what if you didn’t have to build an expensive bespoke Portal to do this for you?
The OfficeTorque FRM solution will give you all of this plus ePayment options, Customer Query, Data Export and many other great functions. Your Client Portal can be optimised for B2C and or B2B environments and is customisable so it will look exactly like an extension of your existing website, and we’ll do all the work for you to deliver a great customer experience at a fraction of the cost it would take to build your own.
Your new Client Portal will also include fully featured secure login, client selectable “remember me” direct access, and customer profile update functionality.
You can even deliver and receive documents and other files securely through the Client Portal.
On average, OfficeTorque FRM users are seeing upwards of 7o% of their customers “self-helping”, accessing and managing their accounts on-line. This is lowering the “cost to serve” considerably and at the same time enhancing the customer satisfaction.