Innovative back office solutions that drive cashflow
Interactive e-invoicing, client ‘self-help’ portals, e-payments and AR automation
for organisations that want to provide a superior customer experience,
reduce costs and get paid sooner.
Reduced Billing Costs
Reduced Collection Effort
Reduction in Debtor Days
e-Invoicing and e-Payment that drive cashflow
OfficeTorque’s interactive iBill+ will provide a one-touch experience for your clients, allowing them to quickly and easily process your invoice, arrange payment, query or download electronically direct to their AP system.
Enhance the online customer experience
Enhance your customer service and reduce cost to serve with an easy to use high function self-help Client Portal at a fraction of the cost it would take to build your own. Deliver a great customer experience with integrated ePayment options, Customer Query, Data Export and many other great functions.
Reduce the collections effort and get paid sooner
Significantly reduce the collections effort and costs by automating many of the manual customer follow up and dispute management processes. You can easily configure customised workflows and communications to suit a wide range of different customer profiles.
Convert 'promise to pay' into actual payments
When it’s time to follow up slow payers by phone, OfficeTorque FRM provides you with all the information and next step tools to escalate disputes, establish repayment plans, and most importantly capture payment authorisations to really drive up your “commit to pay” ratios.
Make it really easy for your customers to pay your invoice
OfficeTorque provides a seamless invoice payment experience allowing your customers to arrange payment directly from their iBill+ . They can Pay Now, Schedule a Payment or Pay by Instalment using Credit Card, paperless Direct Debit, PayPal or any other ePayment service you wish to use.
The tailored automated AR workflow has resulted in 90% collections without having to make a single phone call. And our customers love all the self-help portal features.
Head of Finance
OfficeTorque delivered on their commitment to providing an FRM system that is innovative, adaptable and seamless across multiple branches. Key benefits include having a BDO branded iBill and Customer dashboard, Paynow facility, automated dunning process and customised management reports.
Senior Credit Manager
OfficeTorque FRM enables my team of just 3 to achieve better results than when we had a much larger team of 8 staff manually chasing slow payers, managing claims, and reconciling payments.
National Credit Manager
OfficeTorque FRM has delivered Frucor Suntory a huge overhaul in the way we invoice and manage debtors. Automating the long tail of our debtors ledger has unlocked more time for us to focus on larger more important debt, especially important during these tough COVID times.
Customer Support Manager
OfficeTorque FRM combines a great customer experience with personalised AR automation that delivers a true win/win for both Nexia Australia and our customers.